How is ILLiad better than traditional ILL systems?

1. You will find it easier to submit your interlibrary loan requests. With ILLiad, you enter your name, address, and other personal information into the system only once, at the time of your first request.
2. Your request will be handled more rapidly and accurately as problems relating to misinterpretation of hand-written requests are eliminated.
3. You can get many of your articles more quickly through Electronic Delivery.
4. You can get information about the status of your request through the Web at any time from any location without having to call the Interlibrary Loan Department.
5. Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.

Are there any disadvantages to the electronic system?

Some people might find it troublesome to have to log into ILLiad using a username and password. We believe this is less trouble than traditional paper and electronic systems which require you to enter your personal information with each new request.

Why do I need a username and password to use ILLiad?

Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.

We recommend that you use your Fitchburg State Falcon Key username and password for ILLiad. (This is the username and password that gets you access to your Fitchburg State email, Blackboard, library databases, etc.) However, your username can be anything you like, such as your name, abbreviations, or an alphanumeric code. Your password also can be anything you like. ILLiad will encrypt your password, so it will remain secure. Only you will know your password and you can easily update it in ILLiad any time you change your Flacon Key password.

What if I forget my password?

In the event that you forget your password, please call the Interlibrary Loan Office at (978) 665-4824 or (978) 665-3065, or email us at interlibrary@fitchburgstate.edu. We can then reset your password allowing you access to ILLiad. Please change your password once you logon to ILLiad.

What Web browser should I use?

You need a Web browser that can handle forms, tables, and preferrably Cascading Style Sheets (CSS). We recommend the current versions of either Chrome, Microsoft Edge or Mozilla Firefox.

Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

• Access ILLiad only from your personal computer/device or an otherwise secure workstation.
• Access ILLiad from a public workstation in the AVGC Library or Fitchburg State computer lab. These computers require you to login with your FSU credentials. As long as you log off the workstation when you are done, no one else can access your browser's history.
• When using a public access workstation outside of the university:
  1. Delete from the history file those pages that contain your personal information.
  2. Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.

Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from ILLiad. Our policy is to keep requests online for several years order to comply with record keeping requirements of the copyright law.

What is electronic delivery?

Many libraries ship copies of articles and book chapters to us in electronic format. As long as copyright allows, we provide electronic delivery of these articles in PDF format (Adobe's Portable Document Format) within your ILLiad account. Electronic delivery is the default delivery mode for all items that can de delivered in that mode if copyright allows.

Who do I contact if I have problems with or questions about ILLiad?

InterLibrary Loan office at (978) 665-4824 or (978) 665-3065, or email us at interlibrary@fitchburgstate.edu

Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.